We are looking for a IT Product Specialist to join our Product team.
This position is designed to assist our customer base by providing leading IT support, covering System Design, System Installation / Configuration and Customer Support Desk, covering both hardware and software.
The successful candidate should possess the passion and experience to deliver exceptional next generation application and hardware support both on-site and remotely.
To be successful in this role a substantial amount of UK and Ireland travel will be required in order to perform routine technical support and hardware installations to the expected standard; ultimately ensuring an effective and efficient output from this area of important business. To improve what is already exceptional customer support.
Sysmex IT Product Specialists partake in an out of hours working rota which the successful candidate will be expected to be a part of.
IT Product Specialist
Customer Service Centre & telephone Support
- Engage in telephone support
- First and second level remote support
- Respond within pre-defined KPI timescales
- Accurate and timely electronic call recording and logging
Product IT Systems Planning and Installation
- Perform IT site surveys
- Installation of Sysmex Product IT systems
- System upgrades at EOL
- Configuration of IT systems
Customer Training Courses
- Administer and deliver customer training courses in house, on site and online
- Help develop and promote Sysmex online academy
- Maintain high customer competency examination pass rate
- TCP/IP awareness
- Experience of remote IT support
- Experience of troubleshooting IT systems
- Good network troubleshooting experience
- Full driving licence
This role is eligible for our extensive company benefit package.
This role is a field based role, so the candidate would be required to travel for this role.
We can only accept direct applications from candidates if they have a valid right to work in the UK & Ireland.
